bimgoplus Privacy Policy

1. Introduction

bimgoplus operates the online gaming platform accessible at bimgoplus.org, offering live dealer casino games, slot games, sports betting, bingo, and related entertainment services to players in the Philippines. In the course of providing these services, bimgoplus collects and processes certain personal data about you.

This Privacy Policy applies to all personal data collected through the bimgoplus website, mobile-optimized platform, customer support channels, and any other bimgoplus service. It should be read together with the bimgoplus Terms and Conditions, which govern your use of the platform.

bimgoplus is committed to handling your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are registered with the National Privacy Commission (NPC) as required by Philippine law.

2. Personal Data We Collect

bimgoplus collects the following categories of personal data:

2.1 Registration Data

When you create a bimgoplus account, we collect:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Residential address (including city, province, and postal code);
• Email address;
• Mobile phone number;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and verify your identity, bimgoplus may collect:

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID);
• Proof of residential address (e.g., utility bill, bank statement);
• Selfie or live photo for identity matching purposes;
• Source of funds documentation where required.

2.3 Financial Data

When you make deposits or request withdrawals on the bimgoplus platform, we collect:

• GCash or PayMaya account number (mobile number);
• BPI, BDO, or Metrobank account details where applicable;
• Transaction reference numbers and amounts in Philippine Peso (PHP);
• Deposit and withdrawal history associated with your bimgoplus account.

bimgoplus does not store full payment card numbers. All financial transactions are processed through secure, PCI-DSS compliant payment gateways.

2.4 Usage and Activity Data

As you use the bimgoplus platform, we automatically collect:

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Pages visited, games played, and session duration on bimgoplus;
• Betting history, wagering patterns, and game preferences;
• Login timestamps and session activity logs.

2.5 Communications Data

When you contact bimgoplus customer support or respond to surveys and promotions, we collect:

• The content of your messages, emails, and live chat transcripts;
• Your feedback, complaints, and support ticket history;
• Your marketing communication preferences.

Data Category	Examples	Purpose
Registration Data	Name, email, date of birth, address	Account creation, age verification
KYC / Identity Data	Government ID, selfie, proof of address	Identity verification, AML compliance
Financial Data	GCash number, bank account, transaction history	Deposits, withdrawals, fraud prevention
Usage Data	IP address, device info, game history	Platform security, personalization
Communications Data	Support messages, chat transcripts	Customer support, service improvement

3. How We Collect Your Data

bimgoplus collects your personal data through the following means:

• Directly from you — when you register for a bimgoplus account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion;
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse the bimgoplus website or use the platform;
• From third parties — including identity verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), and fraud detection services that assist bimgoplus in operating the platform securely.

4. How We Use Your Personal Data

bimgoplus uses your personal data for the following purposes:

1. Account Management: To create, maintain, and manage your bimgoplus account, including verifying your identity and age (21+ requirement);
2. Service Delivery: To provide you with access to bimgoplus games, process your bets, and credit your winnings;
3. Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank in Philippine Peso (PHP);
4. Regulatory Compliance: To comply with Philippine gaming regulations, AML obligations, and KYC requirements;
5. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized access to the bimgoplus platform;
6. Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of bimgoplus support services;
7. Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to enforce self-exclusion requests;
8. Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have given your consent or where permitted by applicable law;
9. Platform Improvement: To analyze usage patterns and improve the bimgoplus website, game offerings, and overall user experience.

5. Legal Basis for Processing

bimgoplus processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and bimgoplus — specifically, to provide you with the gaming services you have registered for;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, gaming licensing requirements, and tax obligations;
• Legitimate Interests: Processing is necessary for bimgoplus's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided these interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, bimgoplus relies on your explicit consent, which you may withdraw at any time.

6. Data Sharing and Disclosure

bimgoplus does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

6.1 Service Providers

bimgoplus engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, customer support software providers, and fraud detection services. These providers are contractually bound to process your data only on bimgoplus's instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

bimgoplus may disclose your personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive. This includes disclosures to the Philippine Amusement and Gaming Corporation (PAGCOR) and the Anti-Money Laundering Council (AMLC) where applicable.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of bimgoplus's business, your personal data may be transferred to the acquiring entity as part of the transaction. bimgoplus will notify affected players of any such transfer and the privacy practices of the acquiring entity.

6.4 With Your Consent

bimgoplus may share your personal data with other third parties where you have given your explicit consent to such sharing.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the bimgoplus website. bimgoplus uses cookies and similar technologies (such as web beacons and local storage) to operate the platform, remember your preferences, and analyze how the site is used.

7.2 Types of Cookies Used by bimgoplus

• Strictly Necessary Cookies: Essential for the bimgoplus platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game display options on bimgoplus.
• Analytics Cookies: Help bimgoplus understand how players use the platform so we can improve the experience. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant bimgoplus promotions and offers. These are only set with your consent.

7.3 Managing Cookies

You can control non-essential cookies through your browser settings or the bimgoplus cookie preference center. Please note that disabling certain cookies may affect the functionality of the bimgoplus platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

8. Data Retention

bimgoplus retains your personal data for as long as your bimgoplus account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations;
• Transaction and financial records are retained for a minimum of five (5) years in accordance with Philippine tax and gaming regulations;
• Customer support communications are retained for two (2) years from the date of the last interaction;
• Marketing consent records are retained for as long as necessary to demonstrate compliance with consent requirements;
• Usage and analytics data is retained in anonymized or aggregated form for up to three (3) years.

When your personal data is no longer required, bimgoplus will securely delete or anonymize it in accordance with our data retention procedures.

9. Data Security

bimgoplus implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bimgoplus platform;
• AES-256 encryption for sensitive data stored on bimgoplus servers;
• Multi-factor authentication options for bimgoplus account access;
• Regular security audits and penetration testing of the bimgoplus platform;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Continuous monitoring for suspicious activity and unauthorized access attempts.

While bimgoplus takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your bimgoplus login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by bimgoplus:

• Right to be Informed: You have the right to know what personal data bimgoplus collects about you and how it is used — which is the purpose of this Privacy Policy;
• Right of Access: You may request a copy of the personal data bimgoplus holds about you at any time;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your bimgoplus account;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bimgoplus's legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe bimgoplus has violated your data privacy rights.

To exercise any of these rights, please contact the bimgoplus Data Privacy Officer via the contact details provided in Section 14 of this Privacy Policy. bimgoplus will respond to all verified requests within thirty (30) days.

11. Children's Privacy

The bimgoplus platform is strictly intended for persons aged 21 years and older. bimgoplus does not knowingly collect personal data from individuals under the age of 21. If bimgoplus becomes aware that personal data has been collected from a person under 21, we will immediately close the associated account and delete all related personal data.

If you are a parent or guardian and believe that a minor has registered on the bimgoplus platform, please contact our support team immediately so we can take appropriate action.

12. Third-Party Links

The bimgoplus platform may contain links to third-party websites or services for informational purposes. bimgoplus is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any external sites you visit. This Privacy Policy applies solely to data collected by bimgoplus through the bimgoplus platform.

13. Updates to This Privacy Policy

bimgoplus reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the updated Privacy Policy on this page with a revised "Last Updated" date and, where appropriate, notify you via email or an in-platform notification.

Your continued use of the bimgoplus platform following the posting of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how bimgoplus protects your personal data.

14. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by bimgoplus, please contact our Data Privacy Officer (DPO):

• Platform: bimgoplus (bimgoplus.org)
• Email: [email protected]
• Support Email: [email protected]
• Support Hours: Daily, 8:00 AM – 12:00 MN Philippine Standard Time (PST)

You may also reach us through the live chat feature on the bimgoplus platform. Please include your registered account username and a clear description of your request to help us assist you promptly.

For unresolved privacy concerns, you may file a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.